Return & Cancellation Policy
1. Returns and Exchanges:
- We understand that occasionally, you may need to return or exchange a product. We accept returns within 30 days of the purchase date.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Procedure:
- To initiate a return, please contact our customer support team or visit the Returns section on our website.
- You'll need to provide your order details and reasons for the return. Our team will guide you through the return process.
3. Return Eligibility:
- Customized or personalized items, perishable goods, and intimate or sanitary goods are non-returnable.
- Returns are subject to inspection. We reserve the right to deny a return if the item does not meet our criteria.
4. Refund Process:
- Once your returned item is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within a specified timeframe.
- You may cancel your order within 24 hours of placing it, provided it has not been shipped. Contact our customer support for cancellation requests.
6. Return Shipping:
- You are responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We may request photos to assess the issue.
- We will provide instructions for returning the item and offer a replacement or refund, including shipping costs.