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Return & Cancellation Policy

1. Returns and Exchanges:

  • We understand that occasionally, you may need to return or exchange a product. We accept returns within 30 days of the purchase date.
  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Procedure:

  • To initiate a return, please contact our customer support team or visit the Returns section on our website.
  • You'll need to provide your order details and reasons for the return. Our team will guide you through the return process.

3. Return Eligibility:

  • Customized or personalized items, perishable goods, and intimate or sanitary goods are non-returnable.
  • Returns are subject to inspection. We reserve the right to deny a return if the item does not meet our criteria.

4. Refund Process:

  • Once your returned item is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within a specified timeframe.

5. Cancellations:

  • You may cancel your order within 24 hours of placing it, provided it has not been shipped. Contact our customer support for cancellation requests.

6. Return Shipping:

  • You are responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We may request photos to assess the issue.
  • We will provide instructions for returning the item and offer a replacement or refund, including shipping costs.